Refund Policy

Last updated November 4, 2013

How refunds work on Brandibble-hosted websites

Brandibble is a provider of a hosted software service that allows restaurants to accept online orders from their customers. As such, it is the responsibility of the restaurant to deliver the food & other goods that customers order through their Brandibble-hosted website. Consquently, all refund requests should be submitted to the restaurant itself. The restaurant will then work with you to resolve the issue in a satisfactory manner and all valid refunds will be submitted to Brandibble by the restaurant for processing.

If you would like to submit a refund, please see the FAQ below. Thanks!

How do I request a refund?

There are two easy ways to request a refund from a Brandibble restaurant:

  1. Reply to your email confirmation. All replies are sent directly to the restaurant's customer service team. They will respond to your email in a timely manner and work with you to resolve the issue as quickly as possible.
  2. Call the restaurant location at the phone number in your confirmation email. Your confirmation email will include the address and phone number for the restaurant location from which you ordered. Just give them a ring, and they'll work with you to resolve the issue as quickly as possible.

What if I have an issue that needs to be addressed immediately?

If you need to make a change to your order or have some other immediate issue, your best bet is to call the store at the phone number provided in your confirmation email. We do not suggest trying to resolve real-time issues via email because there could be a delay in the restaurant's response.

How long does it take to process a refund?

Once a refund request is submitted to Brandibble by one of its restaurant partners, it typically takes 3-4 business days for the refund to be processed and show up on your credit card statement. If you haven't seen an adjustment after about a week, please send us an email at refunds@brandibble.co, and we'll let you know the status of your refund ASAP.

How do I submit a complaint about a Brandibble restaurant?

Please send us an email at refunds@brandibble.co, and we'll do our best to help resolve the issue that led to the complaint.

Any other questions?

If you have any other questions or are having any issues with requesting a refund directly from a restaurant, please send us an email at refunds@brandibble.co. Thanks!